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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN6593538 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms B has complained about the way that Northern Rock (Asset Management) plc has administered her mortgage while she has been in financial difficulties.Treatment in financial difficulty

I have identified 14 occasions when I think NRAM has applied fees unfairly. I think that NRAM should refund the fees, amounting in total to £350Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6593538.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.