Bank of Scotland Plc

Financial Ombudsman decision DRN6578133 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Nov 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Halifax wrote to her in December 2015 and March 2016 with the wrong details of her arrangement to payMortgage administration

Miss M makes a number of complaints about the way Bank of Scotland plc (trading as Halifax) has treated her over the last 17 years.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6578133.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.