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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN6577439 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30,000redress stated in the decision
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
The discussions around the balance evidently came about due to Mr and Mrs D’s unhappiness at the charges that Kensington had applied to their account.Charges and fees
They say it made an error in calculating the amount owing on the account before it was transferred to a third party.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6577439.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.