Freemans Plc

Financial Ombudsman decision DRN6576477 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Freemans Plc (trading as Bon Prix) have closed his accountAccount closed or refused

Mr W has told us he feels that Freemans didn’t deal with his complaint reasonably when he initially raised it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6576477.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.