PayPal Europe Sarl & Cie, SCA

Financial Ombudsman decision DRN6573239 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback

In the Ombudsman’s words

PayPal didn’t think there was anything they could do. They didn’t believe the problems Mr C had had came under their buyer protection.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6573239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.