Santander UK Plc
Financial Ombudsman decision DRN6566367 Not upheld
Not upheldoutcome, as published by the Ombudsman
£2,240redress stated in the decision
Thu May 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
He reviewed the mortgage administration fees that had been applied to Mr D’s account and concluded that fees charged in September and October 2011, totalling £80, were not reasonably appliedCharges and fees
Mr D complains that Santander UK Plc maintains that there are arrears on his mortgage account.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6566367.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.