Santander UK Plc
Financial Ombudsman decision DRN6565225 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Mortgage administration
In the Ombudsman’s words
I cannot see that it has acted unreasonably and I am afraid that as a result the ERC has not been unfairly charged to Mrs H.Charges and fees
Mrs H complains that Santander UK Plc would not allow her to port her existing mortgage product to a new property and that she had to pay an early repayment charge (ERC).Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6565225.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.