Nationwide Building Society

Financial Ombudsman decision DRN6560919 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Dec 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Card dispute or chargeback

In the Ombudsman’s words

Mr S complains that Nationwide Building Society will not refund the part of a payment he says he did not authorise.Unauthorised transaction

Nationwide agreed that there was a possible chargeback category for the dispute.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6560919.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.