Bank of Scotland Plc

Financial Ombudsman decision DRN6559439 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Dec 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Halifax said it had wrongly flagged these payments as late to credit reference agenciesCredit file reporting

Mr A complains about the way Bank of Scotland plc (trading as Halifax) has administered his mortgageMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6559439.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.