Clydesdale Bank Plc
Financial Ombudsman decision DRN6559347 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs R complains that Clydesdale Bank PLC, trading as Yorkshire Bank, won’t refund a withdrawal from her savings account which she says she didn’t make.Unauthorised transaction
However, I find that the bank dealt poorly with Mrs R’s solicitor’s correspondence and caused some delay.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6559347.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.