WorldPay (UK) Limited

Financial Ombudsman decision DRN6541564 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Use of the account was suspended on 18 December 2017 and not reinstated until 12 January 2018.Funds blocked or frozen

It had provided poor customer service. And it could have done more to resolve the issue when Mrs G called on 17 November 2017.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6541564.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.