Barclays Bank Plc
Financial Ombudsman decision DRN6525086 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Jun 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Barclays said the account had been closed in September 2005 and was not dormant.Account closed or refused
Barclays gave Mr and Mrs T misleading and contradictory information during the course of its investigation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6525086.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.