Bank of Scotland Plc

Financial Ombudsman decision DRN6517833 Not upheld

Not upheldoutcome, as published by the Ombudsman

£30redress stated in the decision

Tue May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr F’s credit card account has been debited with a considerable number of payments to one specific online store, totalling almost £800, which he says he didn’t know about or authorise.Card dispute or chargeback

Halifax has accepted that it didn’t provide a satisfactory level of service in dealing with Mr F’s complaint and that he had difficulties in contacting it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6517833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.