Bank of Scotland Plc

Financial Ombudsman decision DRN6517465 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain about the service they received from Bank of Scotland plc (trading as Halifax) when they wanted to borrow more money on their mortgage account.Mortgage administration

Halifax acknowledged that there’d been some areas where the service it provided was below normal standards.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6517465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.