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Cheltenham & Gloucester plc
Financial Ombudsman decision DRN6514261 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs B complained that overpayments from their Mortgage Payment Protection Insurance (‘MPPI’) were used by Cheltenham & Gloucester Plc (C&G) to reduce the balance of their mortgage loan – instead of being used to cover their monthly payments once the MPPI claim finished.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6514261.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.