HSBC Bank plc

Financial Ombudsman decision DRN6507580 Not upheld

Not upheldoutcome, as published by the Ombudsman

£400redress stated in the decision

Mon Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Mr A and Ms K complain HSBC Bank Plc is unfairly charging them extra to pay off their mortgage earlyCharges and fees

HSBC accepts it made a mistake when it replied to the solicitors’ request to confirm whether early repayment charge was in fact payable.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6507580.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.