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Southern Pacific Mortgage Limited

Financial Ombudsman decision DRN6503244 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs M complains that Southern Pacific Mortgage Limited (SPML) added excessive mortgage arrears fees to their account, overcharged them for buildings insuranceCharges and fees

SPML failed to respond in a positive way to the attempts being made on behalf of Mr and Mrs N to resolve matters.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6503244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.