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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN6494787 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

I am satisfied RBS took a legitimate commercial decision to close Mr B’s accountAccount closed or refused

RBS should have responded more positively and helped him arrange a suitable repayment plan.Treatment in financial difficulty

RBS has acknowledged that it misapplied charges and fees.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6494787.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.