Bank of Scotland Plc

Financial Ombudsman decision DRN6492942 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mrs A complained that Bank of Scotland plc, trading as Halifax, took too much from her current account to pay her loan.Charges and fees

Halifax said the changes had been authorised using Mrs A’s online banking login, but it gave Mrs A £65 because it hadn’t replied quickly to her query.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6492942.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.