Barclays Bank Plc
Financial Ombudsman decision DRN6476197 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He said that when Barclays paid the smaller direct debits it was charging him £30 each time, but if it declined the payments it would only be able to charge him £8.Charges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6476197.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.