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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN6470107 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs R have complained that The Co-operative Bank Plc didn’t treat them fairly when they experienced financial difficulties.Treatment in financial difficulty

They’ve said they incurred bank charges between 2007 and 2014 on their joint current account – and they’ve said these were unfair and extreme.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6470107.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.