Barclays Bank Plc
Financial Ombudsman decision DRN6465798 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Mon Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Barclays wrote to Mr and Mrs C on 19 February 2015 saying that when Mr and Mrs C contacted the bank about problems with the mortgage payments, they should have been transferred to its collections departmentMortgage administration
Mr and Mrs C complain that because of poor service from Barclays Bank Plc, they have been unable to get a loan to consolidate their debts.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6465798.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.