Bank of Scotland Plc

Financial Ombudsman decision DRN6460688 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

Thu Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Ms W complains about the way Bank of Scotland plc (trading as “Halifax”) has managed her mortgage account whilst she’s had financial difficulties.Treatment in financial difficulty

reverse the fees/charges as set out in my provisional findingsCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6460688.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.