Elderbridge Limited
Financial Ombudsman decision DRN6453436 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
the legal fees had been charged due to earlier legal action about the arrearsCharges and fees
Elderbridge itself accepts that it could’ve dealt with the questions in a more positive mannerComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6453436.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.