Barclays Bank Plc
Financial Ombudsman decision DRN6450433 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Mar 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Barclays removed money from two of C’s accounts on 29 June 2016, and didn’t replace it until 5 July 2016Funds blocked or frozen
Barclays won’t tell Mr E why it acted as it did. Instead it sent a letter suggesting that it couldn’t say why the money was takenComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6450433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.