Bank of Scotland Plc

Financial Ombudsman decision DRN6415149 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

complain that Bank of Scotland Plc trading as Halifax (“Halifax”) didn’t treat Ms G fairly or reasonably when dealing with their mortgage or her requests for information.Mortgage administration

Halifax also said Ms G called in 2012 and asked to just pay the interest. Her income and spending was considered and after Ms G was told it wasn’t agreed, she said she would speak to Mr G and come back to Halifax; she didn’t.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6415149.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.