Bank of Scotland Plc

Financial Ombudsman decision DRN6409206 Not upheld

Not upheldoutcome, as published by the Ombudsman

£6,378redress stated in the decision

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

He said it shouldn’t have added legal fees to his account in connection with the court action.Charges and fees

The bank also agreed to refund various other fees and interest it had debited to Mr K’s account since he had been in arrears.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6409206.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.