Firms › Shop Direct Financial Services Limited ›
Shop Direct Financial Services Limited
Financial Ombudsman decision DRN6401179 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs T complains that Shop Direct Finance Company Limited (trading as very) was wrong to charge interest on her catalogue accountCharges and fees
Mrs T complains that Shop Direct Finance Company Limited (trading as very) was wrong to charge interest on her catalogue account and took too long to deal with her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6401179.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.