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Shop Direct Financial Services Limited
Legal entity: Shop Direct Financial Services Ltd
FCA register status: No longer authorised — the FCA’s own status for this firm reference, not our finding. See the FCA’s own record on the Financial Services Register.
Companies House 04730706, incorporated April 2003
65banking decisions
35.4%uphold rate
42not upheld
Beyond banking
The figures above cover this firm’s banking, credit and mortgage decisions only. The Ombudsman also decided complaints about it in other sectors, which behave differently and are kept separate rather than averaged in.
| Sector | Decisions | Uphold rate |
|---|---|---|
| Banking, credit and mortgages — shown above | 65 | 35.4% |
| Payment protection insurance | 7 | — |
What this firm loses on
| Issue | Decisions | Upheld | Uphold rate |
|---|---|---|---|
| Charges and fees | 22 | 7 | 31.8% |
| Credit file reporting | 16 | 8 | 50.0% |
| Irresponsible lending | 12 | 5 | 41.7% |
Decisions are attributed to a firm only where the decision text names it unambiguously. Where a name could refer to more than one firm, the decision is left unattributed rather than guessed, so these counts are a floor, not a total. Method.