Barclays Bank Plc
Financial Ombudsman decision DRN6390307 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Product mis-sold
In the Ombudsman’s words
the charges are excessive and he was not made aware of them in any event.Charges and fees
Mr S complains that Barclays Bank Plc (“Barclays”) did not explain the terms of a product to him properly when he accepted it.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6390307.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.