Halifax Limited

Financial Ombudsman decision DRN6388750 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Mortgage administration

In the Ombudsman’s words

Halifax had agreed to refund some of the fees and charges it had applied to cover the cost of administering the debtCharges and fees

This complaint is about a mortgage loan Mr and Mrs F used to have with Bank of Scotland plc trading as Halifax.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6388750.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.