Clydesdale Bank Plc
Financial Ombudsman decision DRN6380175 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Aug 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
S, a limited company, complains that Clydesdale Bank Plc (trading as Yorkshire Bank) has closed its account.Account closed or refused
I thought that Yorkshire had made a mistake when it failed to investigate this complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6380175.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.