Barclays Bank Plc
Financial Ombudsman decision DRN6377078 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
She also says that Barclays has dealt with her complaint poorly and has referred her account to its recoveries department. She wants the bank to restore her card and correct the amount she owes by removing interest and fees.Charges and fees
Miss A complained about the late fee on her account in early March, and the bank was slow in responding, not issuing its final response until mid May 2012.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6377078.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.