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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN6349474 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

This is a complaint about the administration of a mortgage and related customer serviceMortgage administration

Mr A felt that he’d been accused of swearing and was unhappy about not being told how long he’d have to wait to speak to the collections teamService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6349474.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.