Barclays Bank Plc
Financial Ombudsman decision DRN6343578 Not upheld
Not upheldoutcome, as published by the Ombudsman
£20redress stated in the decision
Fri Mar 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Service failure
In the Ombudsman’s words
Ms A complains that Barclays Bank plc didn’t update her address when she moved abroad. So she wasn’t aware of charges being incurred or that a new charging structure had come into place.Charges and fees
Ms A complains that Barclays Bank plc didn’t update her address when she moved abroad.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6343578.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.