Bank of Scotland Plc

Financial Ombudsman decision DRN6343295 Upheld

Upheldoutcome, as published by the Ombudsman

£1,539redress stated in the decision

Mon Jul 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

refund her additional solicitors’ costs (of £1,539) and updated survey and land search costs (of £339). It will refund a security cost (of £337)Charges and fees

It said that it made an error in offering Ms D a fixed interest rate of 2.99% per annum that was not an available product.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6343295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.