Bank of Scotland Plc

Financial Ombudsman decision DRN6326466 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Feb 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

The buy-to-let mortgage Mr Y held with Birmingham Midshires (BM) was in arrears. BM told Mr Y that its field agent would contact him before visiting the property. However, the field agent did not notify Mr Y in advance of his visit.Mortgage administration

Mr Y complained to BM. It accepted that it had incorrectly told him that its field agent would ‘write to you separately’ to let him know when the visit would take place.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6326466.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.