Bank of Scotland Plc

Financial Ombudsman decision DRN6319497 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Bank of Scotland does have an obligation to treat Miss F positively and sympathetically once it is aware she is in financial hardship.Treatment in financial difficulty

Miss F complains about her current account with Bank of Scotland plc (“Bank of Scotland”) in that she has incurred charges which she feels are unfair and have added to her ongoing financial hardship.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6319497.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.