Cheltenham & Gloucester plc

Financial Ombudsman decision DRN6307713 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Jun 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Cheltenham & Gloucester refused to port his mortgageMortgage administration

its offer of £100 in respect of this is reasonableService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6307713.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.