Barclays Bank Plc
Financial Ombudsman decision DRN6306786 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£98redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
treat them fairly and charged them for a debt collection visit that they did not want or needTreatment in financial difficulty
charged £48 for a debt collection agent’s visit which they had told the bank they did not want or needCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6306786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.