Clydesdale Bank Plc
Financial Ombudsman decision DRN6304562 Not upheld
Not upheldoutcome, as published by the Ombudsman
£80,000redress stated in the decision
Thu Mar 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Mr G and Ms M complain that Clydesdale Bank Plc will not allow them to make increased payments off their mortgage during their fixed rate period without incurring an early repayment charge (“ERC”)Mortgage administration
Mr G and Ms M also say that last summer, they spoke to mortgage advisers from Clydesdale who told that what they wanted to do could be classified as overpayments rather than lump sum payments.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6304562.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.