Bank of Scotland Plc

Financial Ombudsman decision DRN6295355 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

Mrs C complains that Bank of Scotland plc (trading as Halifax) allowed a cheque that was eight months old to be cashed, which resulted in her incurring bank charges.Charges and fees

Mrs C also complains that Halifax blames the bank where the cheque was paid in for the error and has refused to send details to her. She says she received poor service from her bank branch.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6295355.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.