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Bank of Scotland Plc
Financial Ombudsman decision DRN6284994 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon May 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Miss S complains Bank of Scotland plc won’t refund a number of direct debit payments that she says were taken out of her account without her knowledge or permission.Unauthorised transaction
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6284994.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.