Cheltenham & Gloucester plc

Financial Ombudsman decision DRN6249465 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Mortgage administration

In the Ombudsman’s words

Mr A says that C&G mis-sold him this mortgage and should honour the terms and conditions of his mortgage so that he can use the flexibility of the lending he was promised which he says was integral to the product he was sold.Product mis-sold

Mr A complains that Cheltenham & Gloucester Plc changed his mortgage to a buy to let mortgage without his consent and withdrew his ability to borrow further money on the same terms as his existing mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6249465.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.