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Financial Ombudsman decision DRN6242803 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Aug 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs H says that Finance Facility did not tell her it was going to take money from her account.Charges and fees
I do not doubt that Finance Facility has caused Mrs H distress and inconvenience by taking the money and not responding to her complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6242803.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.