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Legal & General Partnership Services Limited
Financial Ombudsman decision DRN6235422 Upheld
Upheldoutcome, as published by the Ombudsman
£1,150redress stated in the decision
Wed Jul 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Miss R complains about the poor service she received from Legal & General Partnership Services Limited after it had offered her a mortgage.Mortgage administration
Legal & General acknowledged Miss R had received poor service.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6235422.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.