Clydesdale Bank Plc
Financial Ombudsman decision DRN6210058 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Sep 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
F, a limited company, complains that Clydesdale Bank Plc unfairly applied interest and charges to its account.Charges and fees
Clydesdale has agreed to pay compensation of £500 for its failure to respond to F’s complaint within an acceptable time frame.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6210058.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.