National Westminster Bank Plc

Financial Ombudsman decision DRN6184598 Not upheld

Not upheldoutcome, as published by the Ombudsman

£260redress stated in the decision

Mon Nov 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Account closed or refused

In the Ombudsman’s words

Mr R complains that National Westminster Bank Plc (NatWest) won’t refund his money for numerous card transactions on his account, which he says he didn’t make or authorise.Unauthorised transaction

NatWest has decided to close the account and has given Mr R notice in accordance with the terms of the account.Account closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6184598.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.