Santander UK Plc
Financial Ombudsman decision DRN6169401 Not upheld
Not upheldoutcome, as published by the Ombudsman
£78redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Card dispute or chargeback, Payment delayed or failed
In the Ombudsman’s words
Charges have been made by SantanderCharges and fees
finding her card on another account was not acceptedCard dispute or chargeback
the bank failed to transfer some direct debit payments to another bankPayment delayed or failed
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6169401.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.