PayPal Sarl & Cie, SCA

Financial Ombudsman decision DRN6166814 Not upheld

Not upheldoutcome, as published by the Ombudsman

£5,702redress stated in the decision

Tue May 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

payments reversed by PayPalCard dispute or chargeback

PayPal did not accept that it had been unfair, and told Mr K that it thought the problem may be that his website had not made clear enough that he required customers to enter into a recurring payment commitment for the service that Mr K’s business provides.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6166814.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.